![]() If you have any free time, contact Apple support, ask for a senior support person with printer/scanner knowledge and see if you can find somebody that can help. I would appreciate hearing any experiences that you have had with this problem. Their support has no manners and doesn't listen. Hamrick offers Vuescan for a reasonable price. There also seems to be no Apple group responsible for Image Capture. I've found that 1st level support has no training win this area. I've been working to find a solution to this problem since October, 2019 via Apple. Closing and re-opening the software seems to work best, although clicking on Scan is a close 2nd. I'll leave it to you to discover the many things you can try to make it work. with new and latest Windows and Mac OS versions. The second approach is to go to System Preferences/Printers and Scanners/, select the 5600f under scanners, and then click on Open Scanner.īoth Image Capture and System Preferences occasionally work and both occasionally don't work. Get VueScan Free Download Without Watermark is the worlds most scanning. Note this image from Image Capture's Help menu. In theory, Apple has solved this problem with two approaches. Canon has elected not to provide 64 bit driver that works with Catalina.
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